When service is the goal, action becomes inspired.
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What Clients Say...
"Your understanding of our industry gave us great insight into how best to deal with customers."

– Consultant, Toyota Canada
"This was the best program for our organization!"

– IT specialist, General Dynamics Canada
From Our Blog
Our Associates
Valerie J. Davis Valerie J. Davis

Valerie is a respected and published leader coach who specializes in working with senior level executives and executive teams. Her experience in leadership roles in global corporations, not-for-profit organizations and global consulting allows her an informed perspective on the challenges leaders face. She associates with a number of successful international consulting firms and serves as head coach at the Niagara Institute for International Studies. Valerie holds a Masters of Science in Organization Development from the American University/National Training Labs in Washington, D.C. and is a certified Professional Coach from the Hudson Institute of Santa Barbara. She is currently pursuing a Ph.D., focusing on leadership.

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James M. Heidema James M. Heidema

James has been in the management, sales and leadership training field for over 20 years, with the majority of this time with London Life. Jim has been helping managers and salespersons since 1998 providing training, coaching, facilitation and consultation for large and medium-sized corporations in Canada and throughout the world. James is also a multiple best selling author of five books in the Passionate Manager series.

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Mishkin Berteig Mishkin Berteig

Mishkin leads, mentors, trains and coaches teams and organizations using agile methodologies including Scrum, Lean, OpenAgile and Extreme Programming. He has served as a project manager, a senior consultant, a mentor, a methodology consultant, a senior software architect and a team lead on various projects, mostly in the financial services industry. Mishkin works internationally and is the primary contributor to Agile Advice.

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James M. Heidema David P. Smith MBA, PMP, P.Eng.

David P. Smith is a PMP-certified Project Manager with 20+ years experience in project management, ILS / reliability engineering and product marketing roles. He has extensive Project and Program related industry expertise includes military, aerospace and avionics, optical electronics, telecommunications and nuclear power generation. David possesses excellent oral and written communication skills and an ability to work as an effective contributor in diverse team environments.

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